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Frequently Asked Questions

Order Status & Delivery

How do I know if my song is ready?

All orders are accessible exclusively through the Order Tracking page.
Enter your order number and checkout email to view status and access your download.
This is the only official delivery system. 

When will my song be delivered?

Delivery time begins after order confirmation. 

  • 48-Hour Delivery → Delivered within 48 hours
  • 30-Minute Delivery → Delivered in about 30 minutes 

Express production begins immediately upon purchase. Delivery times are estimates and may vary due to order volume or unforeseen circumstances. Express fees cover prioritization, not guaranteed exact timestamps. 

What counts as “delivered”? 

Delivery is considered complete when: 

  • The song file or secure download link is made available in the Order Tracking Tool  AND
  • The link is sent to the email provided at checkout.

SingingHearts is not responsible for: 

  • Incorrect email addresses
  • Spam/junk filtering
  • Device limitations
  • Internet issues
  • Download failures caused by client systems 

Failure to access the file does not invalidate delivery. 

Cancellations & Refunds

Can I cancel my order?

7-Day Custom Songs: 

  • Cancel within 2 hours → 100% refund 
  • Cancel 2–24 hours → 50% refund 
  • After 24 hours → No refund 

3h / 6h / 24h Express Songs: 

  • Non-cancellable
  • Non-refundable 

Production begins immediately for express orders. 

Can I get a refund if I don’t like the song?

Due to the personalized digital nature of the product, refunds are not available after production begins. 
Subjective dissatisfaction (style, emotion, preference) does not qualify for a refund. 
Minor factual errors (wrong name, incorrect quiz answer) are corrected at no additional charge if reported within 48 hours of delivery. 
Major stylistic changes, rewrites, or melody alterations may require an additional fee. 
Add-ons, upgrades, and express services are non-refundable. 

What if I believe there was a billing mistake?

All charges are clearly displayed prior to checkout, including: 

  • Selected song type
  • Express upgrades
  • Add-ons
  • VIP membership (if selected)

By completing checkout, you confirm authorization of the full amount shown. 
If duplicate charges for the same transaction occur, they are reviewed and reversed when verified. 
If a payment dispute is opened for a completed and delivered order, SingingHearts may provide order confirmation details, checkout authorization records, and delivery timestamps to the payment provider for review. 
Accounts associated with repeated payment disputes may be restricted from future purchases. 

Payments & Subscription Terms

Can I change my payment method after ordering?

No. Payments are processed immediately upon order confirmation. 

Revisions & Corrections 

Minor Corrections

  • Names
  • Dates
  • Small factual errors 

Must be requested within 48 hours of delivery. 

Major Revisions

  • Melody changes
  • Genre/style changes
  • Structural rewrites 

May incur additional fees. 
Requests must be made within 14 days of delivery. 
Requests after this period may be declined. 

Technical Information

Songs are delivered digitally in MP3 or WAV format. 
Clients are responsible for ensuring: 

  • Device compatibility
  • Sufficient storage
  • Stable internet connection 

SingingHearts is not responsible for playback issues caused by user hardware or software. 

Always access your song download via the official Order Tracking page or the email we send once your song is completed. This ensures you receive the correct file and avoids delivery issues. 

Intellectual Property & Usage

Purchase grants personal, non-commercial usage rights only. 

SingingHearts retains full ownership of: 

  • Composition 
  • Lyrics
  • Instrumentals
  • Production 

Commercial use, resale, redistribution, or modification without written consent is prohibited.